$15.00 – $16.50 an hour
High school or equivalent (Preferred)
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Full Job Description
Source Hotel PBX Operator / Reservationist Job Description
A PBX Operator / Reservationist works for the hotel’s internal communication system. When someone calls into the hotel, the PBX Operator / Reservationist will take the call and forward it to the correct department. Ideally one must also create internal links between departments and ensure that all calls do not deteriorate. They are also responsible for closing the connection once a call has ended. The operator will also need to take messages for relevant parties. They are sometimes responsible for wake up calls, taking messages, creating or modifying reservations and other clerical duties.
As a PBX Operator / Reservationist you will have to make sure that effortless communication between all parts of the hotel remains intact. This includes incoming calls to the hotel from outside, internal calls between rooms or departments, and calls from the hotel outside to suppliers or customers. One must be responsible, organized, and fast thinking, being able to put calls through to the correct location without hassle and ensuring that the links between these calls are not broken.
Aside from the calls, the PBX Operator / Reservationist should also have a great telephone manner and be able to relay and take messages for hotel staff or customers efficiently. Often, the operator will also be the front desk clerk and provides the initial professional image of the establishment to guests. You must be well dressed, neat, personable and able to perform multiple tasks under pressure.
PBX Operator Functions
The PBX Operator will be in charge of processing outgoing and incoming communications politely, while keeping a professional and optimistic image:
- Answer all incoming calls and process them.
- Check with the front desk and management for all relevant information for that day.
- Forward messages to guests and applicable departments as needed.
- Record and follow-up requests made by guests.
- You are responsible for all radio communications between engineering, security, ERT and MOD in non-emergency and emergency situations.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
Job Type: Full-time
Pay: $15.00 – $16.50 per hour
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- High school or equivalent (Preferred)
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
- One location