Job details

Job Type

Full Job Description

TownePlace Suites Denver South/Lone Tree
10664 Cabela Dr
Lone Tree, CO

Full time and part time hours available. Weekend availability a plus!

Job Description:

To assist all guests, co-workers, and vendors in a friendly, courteous, efficient, and professional manner. Our Night Auditors set the tone for our guests’ entire stay, so it is critical that our guests are our focus at all times.

Essential Job Functions:

  • Smile and greet every person that walks through our doors
  • Provide the highest quality of service at all times
  • Promptly and effectively deal with any guest complaints or requests
  • Check guests in and out of the hotel in accordance with all brand standards
  • Accurately maintain all guest folios including but not limited to posting payments, posting incidental charges, and rebates when necessary
  • Use appropriate telephone scripted greetings at all times
  • Complete all required brand training within an appropriate hotel established timelines
  • Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist
  • Properly maintain cash drawer at the appropriate level and follow all cash handling procedures
  • Keep lobby and desk area clean and presentable at all times
  • Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift
  • Must be able to move/lift items weighing up to 50 lbs from time to time
  • Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work
  • Verify all front desk transactions and ensure all required back up balances to the Property Management System
  • Effectively complete the Property Management System’s night audit procedures
  • Print and complete all required reports
  • Ensure all guest folios are printed and distributed to the guest rooms for all departing guests
  • Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate
  • Carry out all other reasonable requests as requested by the hotel leadership team
  • Must be able to work with minimal supervision and be able to make decisions that take care of the guests’ needs to ensure customer satisfaction

In addition to your wage/salary, we offer a comprehensive benefits program to full-time employees that includes: medical, vision, and dental coverage, an employee discount for Marriott hotels, paid time off and much more.

Must pass a pre-employment background check and drug screen.

Tagged as: details