Overview

Job details

Job Type
Full-time
Number of hires for this role
1

Qualifications

    • Reactive Hotel Sales: 1 year (Required)

    • Driver’s License (Required)

    • US work authorization (Required)

Full Job Description

Be… an Innovator, a Motivator, a Leader, a Team Player – Most of all, Be Baywood!

With our “It’s My Pleasure!” philosophy we have become one of the Nation’s fastest growing hotel development & management companies. Get to know us at Facebook and LinkedIn and see why we believe, ‘It’s Better at Baywood!’

Join us as a Hotel Sales Manager at Residence Inn Denver Airport/ Convention Center

Requirements:

  • Minimum of 1 years sales experience in a hotel, or equivalent position, in a similar type property
  • Excellent customer service
  • Ability to Multi-task
  • Proven record of successful Proactive Sales Effort
  • Experience & Strong reputation in the business community of the local market
  • Fosse Experience is a plus

Summary

Provides effective administrative and operational support to the sales office to facilitate the smooth execution of guests accommodations and meeting space at assigned property/properties.

Essential Job Duties

  • Maintains all marketing collateral material for the hotel.
  • Daily selects show rooms and verifies status of meeting rooms for site tours.
  • Meets with clients and gives site tours in the absence of the sales team leader; effectively and professionally conveys the necessary fundamentals and specific details of the sale to the client.
  • Sends requested information to prospective guests inquiring about the property/surrounding area.
  • Qualifies the needs of the client for sleeping rooms and meeting space (where applicable).
  • Signs up for & maintains relationship with third parties online that generate leads, including but not limited to: HotelPlanner.com, BookMyGroup.com, CVB and franchise specific lead generators
  • Corresponds with potential and existing clientele in person, via email and over telephone.
  • Prepares and types documents for clients such as rate letters, group contracts, and other correspondence to build hotel/client relationship.
  • Enters group blocks/individual reservations in property management system, collecting deposits and/or secures payment method prior to arrival.
  • Coordinates assigned group activities through check-in.
  • Creates & maintains group files, correspondence, reports, and other documents as required.
  • Updates sales database (Sales Pro) as needed
  • Monitors group pick-up and enters rooming list and/or observes cut-off dates and notifies manager of any guest request or issues that may impact guest relations
  • Prepares group resumes & banquet event orders with pertinent group information and distributes to all departments
  • Follows up with Guest Service Manager on rooming lists, VIP amenity delivery, changes in group booking agendas, cut off days, etc as prescribed by the Director of Sales.
  • Follows up with past clients by sending out surveys and conference service evaluations.
  • Attends staff meetings on a regular basis to take meeting minutes and provide administrative support for the management team.
  • Performs follow-up on reports or special assignments.
  • Creates fliers, mailers, certificates, etc. to promote new business.
  • Actively seeks new opportunities to secure new or more group business for the hotel.
  • Prepares Local Negotiated Rate agreements as directed.
  • Assists in the preparation and administration of the hotels annual marketing plan
  • Attends any brand required training as well as other meetings requested by the General Manager.
  • Assists with front desk based on hotel needs.
  • Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

  • Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when asked
  • Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

  • High School graduate essential
  • Associate’s degree in hospitality is preferred, or a combination of vocational and on-the-job training may substitute for degree.

Certifications / Licenses:

  • Must possess and maintain a Motor Vehicle Operator’s License in good standing

Experience:

  • 1 year previous front desk hotel experience preferred
  • Brand experience preferred
  • Sales Pro Experience preferred

Additional Skills:

  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Baywood Hotels’ standards
  • Ability to learn computer systems required for the position
  • Ability to work under time constraints and deadlines without compromising quality of work.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships

Physical Demands

  • Walking and Standing: Frequently
  • Sitting: Frequently
  • Bending, Stooping, Reaching: Occasionally
  • Lifting, Push/Pull: Up to 30 lbs; Occasionally
  • Driving: Infrequently
  • Traveling: Infrequently

Environmental Conditions:

  • Inside: Protection from weather conditions, but not necessarily from temperature changes.

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • Reactive Hotel Sales: 1 year (Required)
  • Fosse: 1 year (Preferred)

License/Certification:

  • Driver’s License (Required)

Work Location:

  • One location

Work Remotely:

  • No

Tagged as: administrative

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